We want you to be completely satisfied with your purchase. If you're not happy, we offer hassle-free returns within 30 days.
Return Eligibility
Eligible for Return (within 30 days of delivery)
- Unopened, unused products in original packaging
- Products with manufacturing defects (opened or unopened)
- Incorrect items received (wrong product, wrong quantity)
- Products damaged during shipping
Not Eligible for Return
- Opened or partially used dietary supplements (unless defective)
- Products returned after 30 days from delivery date
- Products without original packaging or with removed labels
- Products marked as "Final Sale" or "Non-Returnable" on the product page
- Gift cards or digital products
Health & Safety Notice: Due to health and safety regulations, opened dietary supplements, food products, and personal care items cannot be returned or exchanged unless they are defective or the wrong item was sent. This policy complies with FDA regulations for dietary supplements.
How to Initiate a Return
- Contact Us: Email returns@bvmall.global or call +1 (888) 282-6255 with your order number and reason for return.
- Receive RMA: We will issue a Return Merchandise Authorization (RMA) number and return shipping instructions within 1-2 business days.
- Ship the Item: Pack the item securely in its original packaging and include the RMA number on the outer label.
- Refund Processing: Once we receive and inspect the returned item, your refund will be processed within 5-10 business days.
Refund Details
| Scenario | Refund Amount | Shipping Cost | PV Adjustment |
|---|
| Unopened product (buyer's remorse) | Full product price | Buyer pays return shipping | PV deducted |
| Defective product | Full product price + original shipping | We provide prepaid label | PV deducted |
| Wrong item sent | Full product price + original shipping | We provide prepaid label | PV deducted |
| Damaged in transit | Full product price + original shipping | No return needed (photo required) | PV deducted |
- Refunds are issued to the original payment method.
- Credit card refunds may take 5-10 business days to appear on your statement.
- Original shipping charges are non-refundable unless the return is due to our error.
- PV (Point Value) credits earned from returned orders will be automatically deducted from your BV account.
Exchanges
- We do not offer direct exchanges. To receive a different product, please return the original item for a refund and place a new order.
- This ensures you receive the correct product as quickly as possible.
Third-Party Merchant Products
- Products sold by third-party merchants on BV Mall are subject to this same return policy unless the merchant's product listing specifies otherwise.
- Returns for third-party merchant products are coordinated through BV Mall customer support — do not ship returns directly to the merchant.
- Refunds for third-party merchant products may take an additional 3-5 business days to process.
California Consumer Rights
California residents have additional rights under the Song-Beverly Consumer Warranty Act and the California Civil Code. If a product has a manufacturer's warranty, California law may provide additional remedies beyond this return policy. For warranty claims, please contact us with your order details and a description of the issue.
Damaged or Missing Items
- Inspect your package upon delivery. If the outer packaging is visibly damaged, note this with the carrier and take photos before opening.
- Report damaged or missing items within 48 hours of delivery for fastest resolution.
- Claims reported after 7 days may not be eligible for carrier insurance coverage.
Contact Us
For returns and exchanges:
- Email: returns@bvmall.global
- Phone: +1 (888) 282-6255 (Mon-Fri, 9AM-6PM PT)
- Response Time: Within 24 hours on business days
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我们希望您对购买完全满意。如果您不满意，我们提供30天内的无忧退货服务。
退货资格
可退货（交付后30天内）
- 未开封、未使用的原包装产品
- 有制造缺陷的产品（无论是否开封）
- 收到错误商品（错误产品、错误数量）
- 运输途中损坏的产品
不可退货
- 已开封或部分使用的膳食补充剂（有缺陷的除外）
- 交付日期超过30天的产品
- 无原包装或已撕除标签的产品
- 产品页面标注为"最终销售"或"不可退货"的产品
- 礼品卡或数字产品
健康安全提示：根据健康安全法规，已开封的膳食补充剂、食品和个人护理品不能退货或换货，除非存在缺陷或发错商品。本政策符合 FDA 对膳食补充剂的规定。
退货流程
- 联系我们：发送邮件至 returns@bvmall.global 或致电 +1 (888) 282-6255，提供您的订单号和退货原因。
- 获取 RMA：我们将在1-2个工作日内签发退货授权号 (RMA) 和退货说明。
- 寄回商品：用原始包装安全包裹商品，在外包装标签上注明 RMA 号码。
- 退款处理：收到并检查退回商品后，退款将在5-10个工作日内处理。
退款详情
| 情况 | 退款金额 | 运费 | PV 调整 |
|---|
| 未开封退货（非质量问题） | 全额产品价格 | 买家承担退货运费 | PV 扣回 |
| 缺陷产品 | 全额产品价格 + 原始运费 | 我们提供预付运单 | PV 扣回 |
| 发错商品 | 全额产品价格 + 原始运费 | 我们提供预付运单 | PV 扣回 |
| 运输损坏 | 全额产品价格 + 原始运费 | 无需退回（需提供照片） | PV 扣回 |
- 退款将退回至 原始支付方式。
- 信用卡退款可能需要5-10个工作日才能显示在您的账单上。
- 原始运费不予退还，除非退货是由于我们的错误。
- 退货订单关联的 PV 积分将自动从您的 BV 账户扣除。
加州消费者权利
加州居民根据《宋-贝弗利消费者保修法》和加州民法享有额外权利。如果产品有制造商保修，加州法律可能提供超出本退货政策的额外救济。如需保修索赔，请联系我们并提供订单详情和问题描述。
联系我们
退换货咨询：
- 电子邮箱：returns@bvmall.global
- 电话：+1 (888) 282-6255（周一至周五，太平洋时间 9AM-6PM）
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